Accessibility Statement

Kintaria is committed to digital accessibility for everyone, including people with disabilities. The audience we are building for — adult children caring for an aging parent — often includes people using assistive technology, large-print zoom, screen readers, voice control, or one-handed interaction while doing something else. We design for that.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines three levels of conformance: A, AA, and AAA.

thrive.me conforms with WCAG 2.1 Level AA. The site was audited against the WCAG 2.0/2.1 A and AA rule set using axe-core; the most recent run reported zero violations. We re-audit on every meaningful design change.

Measures we take

This site is built to support:

• Semantic HTML landmarks (nav, main, footer) for assistive technology navigation
• A “skip to content” link for keyboard users
• Visible :focus-visible indicators on every interactive element, in our brand color at 3px width
• Decorative graphics marked with aria-hidden="true" so screen readers don't announce them
• A prefers-reduced-motion guard that disables smooth scrolling and animations for users who request reduced motion
• Color contrast meeting or exceeding WCAG AA ratios across all body text and interactive elements
• Responsive layout that supports browser zoom up to 400%
• Self-hosted fonts (no third-party CDN), so the page renders consistently on slow networks and respects user font-size preferences
• A heading hierarchy that flows logically (no skipped levels) so screen-reader users can navigate by structure

Voice line accessibility

Our voice line at (888) 704-0999 is staffed by a virtual receptionist that uses real-time speech recognition. The agent is trained to speak clearly, pace itself for callers who need a moment, and pause when a caller interrupts. If the agent isn't working for you for any reason — accent, hearing differences, disability, fatigue — we want to know, and you can reach a human by emailing info@thrive.me. We do not penalize anyone for not using the voice line.

Known limitations

We're actively working on:

• Manual screen-reader testing with NVDA, JAWS, and VoiceOver has been partial — we audit with each major release but haven't yet done a comprehensive sweep across all three.
• The Linda caregiver-story video on the homepage does not yet have a captions track (.vtt). Until it does, the surrounding text on the page conveys the substance of what's said in the video.
• Captioning and transcripts for the voice line are stored privately but not yet user-accessible. If you'd like a transcript of your own call, email info@thrive.me and we'll send one.

Feedback

Assessment approach

We re-audit the site against WCAG 2.1 Level AA on every meaningful design change and at least quarterly otherwise. Audits include automated scanning with axe-core, manual keyboard navigation, screen-reader spot checks, and review of any new interactive component. As the product itself launches, the same standard applies inside the app.

Notice of Nondiscrimination

THRIVE.ME Corporation does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, disability, religion, family or marital status, language, source of income, or any other characteristic protected by applicable federal or state law.

We provide reasonable accommodations to people with disabilities and language assistance to people whose primary language is not English, free of charge, when needed for effective communication. If you need an accommodation, a translator, or any other support to engage with our service, write to info@thrive.me or call (888) 704-0999.

Kintaria is a consumer family-coordination service and is not itself a “covered entity” under Section 1557 of the Affordable Care Act. This notice reflects our voluntary commitment to nondiscriminatory service delivery, modeled on the Section 1557 framework because of the healthcare-adjacent population we serve.